Minimum booking age: 21 | Check-in: 3:00 PM | Checkout: 11:00 AM
These Terms & Conditions ("Agreement") apply to direct reservations made with PrimeVista Living ("PrimeVista Living," "we," "us," or "our"). By completing a reservation, the primary guest ("Guest") acknowledges and agrees to these terms, the applicable property rules, and the Cancellation & Refund Policy.
1. Booking Eligibility
The primary Guest making the reservation must be at least 21 years old and legally capable of entering into this Agreement.
PrimeVista Living may request a valid government-issued photo ID and other reasonable information necessary to verify the identity of the primary Guest.
Individual properties may have additional eligibility requirements, which will be disclosed where applicable.
2. Reservations and Payment
A reservation is confirmed only after the required payment has been successfully processed and a booking confirmation has been issued.
The Guest is responsible for reviewing the reservation details, including property, dates, number of guests, rates, taxes, fees, and applicable property rules before completing the reservation.
Any outstanding balance must be paid according to the payment schedule shown during booking.
3. Check-In and Checkout
Standard check-in begins at 3:00 PM on the scheduled arrival date. Standard checkout is by 11:00 AM on the scheduled departure date.
Early check-in or late checkout is not guaranteed and must be approved by PrimeVista Living in advance. Additional charges may apply where disclosed and agreed upon.
Guests must follow the check-in and access instructions provided for the applicable property.
4. Occupancy and Authorized Guests
The number of overnight occupants must not exceed the maximum occupancy stated in the property listing or reservation.
The person who makes the reservation is responsible for the conduct of all occupants and visitors associated with the reservation.
Unauthorized additional occupants may result in additional charges or termination of the stay where permitted by applicable law.
5. Parties and Events
Unauthorized parties, gatherings, or events are prohibited.
Guests must respect neighbors, community rules, building regulations, and applicable noise restrictions.
Excessive noise, disruptive conduct, or unauthorized events may result in termination of the stay without a refund, subject to applicable law and the circumstances involved.
6. Smoking and Vaping
Smoking and vaping are prohibited inside PrimeVista Living properties.
Guests may only smoke in designated areas where a property specifically permits it.
Guests may be responsible for reasonable cleaning, deodorizing, or damage costs resulting from a violation of this policy.
7. Pets
Pets are permitted only when the individual property listing specifically states that pets are allowed.
Where pets are permitted, additional rules, restrictions, or disclosed fees may apply.
Nothing in this provision is intended to restrict rights concerning service animals or other assistance animals where required by applicable law.
8. Property Care and Damages
Guests are expected to use the property, furnishings, appliances, and amenities responsibly.
The primary Guest may be financially responsible for damage beyond ordinary wear and tear caused by the Guest, authorized occupants, visitors, or pets associated with the reservation.
Guests should promptly report significant damage or maintenance problems discovered during their stay.
PrimeVista Living may seek reimbursement for documented damage, missing property, excessive cleaning, or other losses where permitted by the applicable agreement and law.
9. Security Deposits and Authorization Holds
Certain reservations may require a refundable security deposit or payment-card authorization hold.
Where applicable, the amount and conditions will be disclosed as part of the reservation.
Refundable deposits or holds will be released after checkout when no qualifying damage, excessive cleaning, missing property, or other chargeable issue has been identified, subject to applicable processing times.
10. Property Access and Maintenance
PrimeVista Living respects Guest privacy.
However, PrimeVista Living, the property owner, building management, or an authorized service provider may need to access the property when reasonably necessary for emergencies, urgent repairs, safety concerns, required maintenance, or other circumstances permitted by law.
Reasonable notice will be provided when practicable.
11. Safety and Prohibited Conduct
Guests must comply with applicable laws and must not use the property for illegal or dangerous activities.
Guests must not intentionally disable, obstruct, or tamper with smoke detectors, carbon-monoxide detectors, security devices, or other safety equipment.
Weapons, hazardous materials, or other prohibited items are subject to applicable law and any additional property-specific rules.
12. Cancellation & Refunds
For direct reservations made through PrimeVista Living: 5 or more days before check-in – eligible for a 100% refund of the refundable reservation amount; between 48 hours and less than 5 days before check-in – eligible for a 50% refund of the refundable reservation amount; 48 hours or less before check-in – non-refundable.
Cancellation deadlines are calculated using the property's local check-in time.
The separate PrimeVista Living Cancellation & Refund Policy forms part of these Terms and provides additional information regarding cleaning fees, processing fees, deposits, date changes, exceptional circumstances, and refunds.
13. No-Shows and Early Departures
A Guest who does not arrive for a confirmed reservation without an applicable cancellation is considered a no-show, and the reservation is non-refundable.
Voluntary early departures generally do not qualify for refunds for unused nights unless otherwise approved by PrimeVista Living or required by applicable law.
14. Date Changes
Requests to modify reservation dates are subject to property availability and approval.
Changing reservation dates may result in changes to nightly rates, taxes, fees, minimum-stay requirements, or other booking terms.
A requested date change is not effective until PrimeVista Living confirms the change.
15. Third-Party Reservations
Reservations made through third-party platforms such as Airbnb or Vrbo are also subject to the terms, cancellation policies, payment rules, and procedures applicable to the reservation on that platform.
If there is a conflict regarding a third-party reservation, applicable platform terms may control to the extent required by the platform arrangement or applicable law.
16. Guest Belongings
Guests are responsible for safeguarding their personal belongings during their stay.
PrimeVista Living is not responsible for lost, forgotten, stolen, or damaged personal property except to the extent responsibility cannot legally be excluded.
Guests should contact PrimeVista Living promptly regarding items believed to have been left behind.
17. Parking
Parking availability and restrictions vary by property.
Guests must follow the parking instructions provided for their reservation, including applicable building, community, permit, towing, or street-parking requirements.
PrimeVista Living does not guarantee parking unless it is specifically included in the reservation.
18. Internet, Utilities and Amenities
PrimeVista Living strives to keep advertised utilities and amenities available. However, temporary interruptions to internet service, utilities, building services, or third-party amenities may occasionally occur.
Guests should report significant problems promptly so reasonable efforts can be made to address them.
19. Violations of Property Rules
Serious or repeated violations of these Terms, property-specific rules, occupancy restrictions, safety requirements, or applicable law may result in appropriate corrective action, including termination of the stay where legally permitted.
Refund eligibility following termination will depend on the circumstances, these Terms, the Cancellation & Refund Policy, and applicable law.
20. Payment Disputes and Chargebacks
Guests should contact PrimeVista Living promptly at bookings@primevistaliving.com if they believe a billing error has occurred.
Nothing in this Agreement prevents a Guest from exercising legitimate rights available through their payment provider or applicable law.
PrimeVista Living reserves the right to provide reservation records, communications, payment records, acceptance of these Terms, and other relevant documentation when responding to a payment dispute or chargeback.
21. Cancellations by PrimeVista Living
If PrimeVista Living must cancel a direct reservation and cannot provide a suitable alternative accommodation acceptable to the Guest, PrimeVista Living will refund amounts paid directly to PrimeVista Living for the affected reservation.
22. Limitation of Liability
To the extent permitted by applicable law, PrimeVista Living is not responsible for losses resulting from circumstances outside its reasonable control.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
23. Property-Specific Rules
Individual PrimeVista Living properties may have additional rules concerning occupancy, parking, pets, amenities, building access, quiet hours, or other property-specific requirements.
These rules will be disclosed through the property listing, reservation information, or Guest communications where applicable and form part of the Guest's reservation terms.
24. Changes to These Terms
PrimeVista Living may update these Terms periodically.
The terms applicable to a reservation will generally be those presented to the Guest when the reservation is made, except where a change is required by law or mutually agreed upon.
25. Acceptance of Terms
By completing a direct reservation, the Guest acknowledges that they have reviewed and agreed to these Terms & Conditions, the applicable property rules, and the PrimeVista Living Cancellation & Refund Policy.
Where the booking system provides an acceptance checkbox, the Guest should be required to affirmatively accept these terms before payment and reservation confirmation.