We understand that plans can change. PrimeVista Living has established the following cancellation policy for reservations made directly through our website.
Cancellation Terms
5 or more days before check-in: Guests are eligible for a 100% refund of the refundable reservation amount.
Between 48 hours and less than 5 days before check-in: Guests are eligible for a 50% refund of the refundable reservation amount.
48 hours or less before check-in: The reservation is non-refundable.
Cancellation deadlines are calculated based on the property's local check-in time.
24-Hour Booking Grace Period
Guests may cancel within 24 hours after making a reservation for a full refund, provided the reservation was made at least 48 hours before check-in.
Cleaning Fees
If a guest cancels before check-in and does not occupy the property, any cleaning fee charged for the stay will be refunded.
Payment Processing Fees
Payment-processing or other transaction fees that are not returned to PrimeVista Living by the payment processor may be deducted from the refund where permitted by applicable law. Any non-refundable fees will be disclosed where applicable.
Security Deposits / Damage Holds
Any refundable security deposit or authorization hold will be released or refunded following a cancellation, provided the guest did not occupy or damage the property. Bank processing times may vary.
No-Shows and Early Departures
No-shows are non-refundable. Guests who voluntarily leave before their scheduled checkout date are generally not entitled to a refund for unused nights.
Date Changes
Requests to change reservation dates are subject to availability and approval. A date change may result in a different nightly rate, taxes, or other applicable charges.
Emergencies and Exceptional Circumstances
PrimeVista Living may consider documented emergencies or exceptional circumstances on a case-by-case basis. Approval of an exception is not guaranteed.
Cancellations by PrimeVista Living
If PrimeVista Living must cancel a direct reservation and cannot provide a suitable alternative accommodation acceptable to the guest, the guest will receive a full refund of amounts paid to PrimeVista Living for the affected reservation.
Third-Party Reservations
Reservations made through Airbnb, Vrbo, or another third-party booking platform are governed by the cancellation and refund terms applicable to that reservation on the respective platform.
Refund Processing
Approved refunds will be issued to the original payment method. The time required for the refund to appear in the guest's account depends on the payment processor and financial institution.
Contact
PrimeVista Living
Guest Reservations: bookings@primevistaliving.com
General Inquiries: hello@primevistaliving.com
Website: primevistaliving.com
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