Frequently asked questions
Everything you need to know before, during and after your stay.
Answers for a smooth stay
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Contact UsBooking
How do I book a stay?
Browse our available properties, select the home that suits your stay, choose your dates and follow the booking instructions. Availability and rates may vary by property and dates.
Is there a minimum stay?
Minimum-stay requirements may vary depending on the property, dates and local requirements. The applicable minimum stay will be shown when you select your dates.
Can I book for a longer stay?
Yes. PrimeVista Living welcomes extended-stay enquiries. Contact us with your preferred dates and requirements, and we will help determine the best option available.
During your stay
What are the check-in and check-out times?
Check-in and check-out times are provided with each reservation and may vary by property. Your confirmed times and arrival instructions will be sent before your stay.
How does check-in work?
Most PrimeVista Living stays are designed for convenient self check-in. Detailed access instructions will be provided before arrival. Check-in procedures may vary by property.
What is included in the home?
Our homes are professionally prepared for guest stays and include essential furnishings and amenities. Specific amenities vary by property, so please review the individual property listing before booking.
Who do I contact if I need help?
If you need assistance before or during your stay, contact PrimeVista Living using the contact information provided with your reservation. Our team will help coordinate the appropriate support when needed.
Payments
How do I pay?
Available payment methods will be displayed during the booking process. Payments should only be made through PrimeVista Living’s approved booking and payment channels.